Notice We Do Not Use The Term "Limited" In Our Warranty!
You will find that when you are looking into warranties that Tyent USA is the only company to offer a warranty with such high value â€“ not as a gimmick to be used as a marketing strategy (with many stipulations). Our value is true value. Therefore, our Platinum Lifetime Warranty contains no stipulations, no fine print and no hassles. In fact, the only way to void the warranty is through intentional abuse. Read competitorsâ€™ warranties carefully and watch out for unreasonable stipulations and limitations that are often used as ways to abandon coverage. At Tyent, we do not believe that is fair.
In fact, our entire warranty rules and regulations are listed in one short paragraph below.
is applicable to all units purchased on or after January 15th, 2010
If our customers experience any performance issues with our cutting edge water ionizer systems, then we will fix or replace the unit (within a week in most cases). Any damaged unit will be fixed, or replaced with a comparable unit at no cost to you (excluding shipping). The only item not covered under our warranty is intentional or accidental breakage that could be caused by dropping one of our units or damage caused from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.
The terms above are in effect for FOREVER on all of our units*.
Please take some time to compare our new warranty to our competitorsâ€™ warranties. We know that we have the best warranty in the industry, and our premium warranty is just one more way that Tyent USA, LLC is setting the standard while creating â€śWater for Wellnessâ€ť.
*Guarantee applies to customers residing in North America only (including the US, Canada, and Mexico) that have purchased directly from Tyent USA LLC or a Tyent authorized reseller.
As a Tyent USA retailâ€Żcustomer, you can take your time and enjoy the benefits of your new Tyent USA water ionizer*. You have a full 75 days to experience the wonderful benefits from the ionized alkaline water that our water ionizers produce.â€Ż If for any reason you are not satisfied with your purchase, you can return it for a refund, minus shipping.â€Ż An industry standard 15% restocking fee will be subtracted from the total purchase.
The 75-day trial applies to residential water ionizer units only, and not to filters or portable ionizers. If you find that your alkaline water ionizer is not producing the water that you desire, please remember that all of our machines are adjustable for your source water.â€Ż Please call one of our technicians at to ensure that your machine is adjusted properly if you find that you are not getting the results you expect.â€Ż If factory settings are not sufficient, some minor adjustments can be made to improve performance.
*75-day trial applies to first-time Tyent customers that make a retail purchase in North America only (including the US, Canada, and Mexico), and does not apply to wholesale purchases or trade-in/upgrade purchases/promotions.